Last Updated: July 8, 2026
1. Introduction
Welcome to Glucotide ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
2. Information We Collect
We collect information that you voluntarily provide to us when you express an interest in obtaining information about us or our products, when you participate in activities on the Site, or otherwise when you contact us. The personal information we collect may include:
- Contact Data: Name, email address, mailing address, and phone number.
- Payment Data: Data necessary to process your payment, such as payment instrument number and the security code associated with your payment instrument. Payment data is handled and stored by our third-party payment processor, and we do not store full payment card details on our servers.
- Order Information: Products purchased, order history, and shipping preferences.
- Automatically Collected Data: Information such as your IP address, browser and device characteristics, operating system, referring URLs, and information about how you interact with the Site, collected automatically when you visit the Site.
3. How We Use Your Information
We use the information we collect or receive for purposes including to:
- Process and fulfill your orders, including sending you order confirmations and shipping updates.
- Respond to customer service requests and support needs.
- Send you marketing and promotional communications, where permitted by law and consistent with your preferences.
- Improve our Site, products, and services based on the information and feedback we receive from you.
- Protect our Site against fraudulent, unauthorized, or illegal activity.
- Comply with our legal obligations and enforce our terms and policies.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (such as web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out below.
- Essential Cookies: Necessary for the Site to function and cannot be switched off, such as those enabling secure checkout.
- Analytics Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our Site (e.g., Google Analytics).
- Advertising Cookies: Used by advertising partners (e.g., Google Ads, Meta) to build a profile of your interests and show you relevant ads on other sites.
You can control browser cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Site.
5. Third-Party Disclosure of Information
We may share your information with third parties in the following situations:
- Service Providers: We share data with vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping, and email delivery.
- Affiliate Partners: We may work with affiliate marketing networks that use tracking technology to attribute sales and process commissions. These partners only receive the information necessary to complete this function.
- Business Transfers: We may share or transfer your information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
- Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
We do not sell your personal information to third parties for their own direct marketing purposes.
6. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. Our checkout process uses SSL encryption to protect your payment information. However, despite our safeguards, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
7. Data Retention
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Request access to and receive a copy of the personal information we hold about you.
- Request correction of inaccurate or incomplete personal information.
- Request deletion of your personal information, subject to certain exceptions.
- Opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send.
- Withdraw consent where we are relying on consent to process your information.
To exercise any of these rights, please contact us using the information in the "Contact Us" section below.
9. Children's Privacy
Our Site and products are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
10. Third-Party Websites
The Site may contain links to third-party websites and applications. Once you leave our Site via such a link, any information you provide is governed by the privacy policy of that third party, and we are not responsible for the content or privacy practices of any linked site.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date, and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have questions or comments about this Privacy Policy, you may contact us at: